• CALL CENTER SERVICES
• FULFILLMENT AND RETURNS MANAGEMENT

FULFILLMENT SOLUTIONS

Working closely with CIO Technologies Inc., DVM is capable of rapidly implementing a complete web-based fulfillment IT solution for your promotions — including receiving, inventory control, price management, kitting, picklist generation, and shipment manifesting. There are many advantages of using this web-based solution:

• Get up and running quickly.
  We have successfully implemented complete back end operations for clients in as little as 21 working days.
• Control your data.
  If you need to change fulfillment partners, no painful data migration is required, because the entire system is web-based.
• Have complete data visibility.
  See what is going on with your orders in fulfillment, in real time.
• Use multiple locations.
  Ship from multiple fulfillment centers with intelligent order routing to the fulfillment center closest to the customer.
• Eliminate the conflict of interest.
  Have the assurance that data is not being manipulated to the fulfillment partner's advantage.
• Completely integrated to the call center.
  Both Lucid Commerce and CIO Technologies provide excellent call center interfaces that are pre-integrated to the CIO fulfillment system.

RETURN COST MANAGEMENT

DVM's experience in lowering returns costs have saved our clients big money. If you have a high return rate, we can work with you to implement an effective Returns Merchandise Authorization (RMA) System that will enforce both trial and warranty periods for your products. Using this proprietary system, we have reduced returns up to 33% for customers with no appreciable impact on customer chargeback rates.