DVM Teleservices LLC provides outsource call center services, and order fulfillment services to direct-to-consumer marketers, including e commerce, direct response/DRTV, and mail order marketers. We are a 100% U.S. based call center and one of the best customer service companies in the business.
Our call center services include inbound telemarketing/order taking, customer service and complete back-office operations management (mail pick up, chargeback management, warranty compliance, etc.)
Unlike most customer service call centers we are able to offer you a complete order processing solution, including fulfillment services, through our partnerships with several fulfillment centers in the Los Angeles area. We are able to offer a unique turnkey fulfillment solution -- two specialist companies working together on one cloud-based order processing system, providing the very best in both outsourced customer service and order fulfillment.
Because we work exclusively with clients offering high value products and services direct-to-consumer, we have the experience to create profitable strategies that give our clients an edge. Our experience with soft, trial and continuity offer promotions across a range of advertising mediums enables us to add real value to your marketing campaign. We pride ourselves in improving your profitability through the careful implementation of effective save-the-sale, upsell and cross-sell strategies.
With 52 agent seats, highly experienced management and agents, and state-of-the-art technology, we are large enough to handle major marketing campaigns and yet small enough to provide you with personalized service.
Whether your need is simply for quality customer service or for a complete solution including customer service and fulfillment services, DVM will exceed your expectations.
We are located in North Hills California, approximately 40 minutes from Los Angeles International Airport.